3-1-1 phone line offers expanded assistance with COVID-19 questions and services

The Unified Government 3-1-1 Call Center and the Unified Government Health Department are offering expanded COVID-19 services to residents and businesses through the 3-1-1- telephone number. The number, also 913-573-5311, is available from 8 a.m. to 5 p.m. Monday through Sunday.

“We know our community members have a lot of questions about the impact of COVID-19 on their families, their health, and their work,” said Juliann Van Liew, Health Department director. “The new features of 3-1-1 help people get answers to those questions and connects them to much-needed services during a time that has created significant personal and financial stress for our residents.”

The 3-1-1 Call Center has three new components: a clinical call line for medical needs, assistance with social needs and a line for business questions.

Medical needs


The UG has partnered with The University of Kansas Health System to create a clinical call line for residents who have COVID-19 medical questions and needs. The call line is staffed by nurses and other staff from the University of Kansas Health System. Residents can call this line to speak to a trained professional if they:

• Are worried they may have COVID-19 and want to talk to someone about their symptoms
• Want to learn more about testing
• Have other medical questions about COVID-19 and want to speak to a health professional

The Health Department also is coordinating with the Sharon Lee Family Health Care, which has a COVID-19 hotline, available at 913-396-7070, weekdays from 9 a.m. to 7 p.m., and weekends from noon to 4 p.m. Both the Sharon Lee hotline and 3-1-1 will be available to serve Wyandotte County residents. Sharon Lee Family Health Care is in discussions with the Health Department about providing volunteers and other assistance for the 3-1-1 line.

Social needs

COVID-19 and the economy have put a strain on Wyandotte County families. The social needs line through 3-1-1 helps residents who are seeking a variety of services, including:

• Food assistance
• Access to health care and health insurance
• Housing
• Employment assistance
• Mental health help

A trained community health worker will respond to these calls and walk residents through the process of accessing the services they need. The Health Department and the University of Kansas Health System have partnered to staff the social needs call line.

Business needs

Area businesses can get their COVID-19 questions answered through 3-1-1. Staff can assist businesses seeking to better understand how the reopening process affects their business and what safety measures they need to take to protect their employees and clients. The business call line is staffed by the UG Economic Development Department.

If you are calling from Wyandotte County, dial 3-1-1 to access the call line. If you are calling from outside the county, dial 913-573-5311. Learn more about the 3-1-1 Call Center at wycokck.org/311, and learn more about COVID-19 in Wyandotte County at wycokck.org/COVID-19.

  • Information from UG Health Department

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